What can the SignalConso online service be used for?
SignalConso's online service allows consumers to learn more about consumer law and their rights, as well as report an issue with a company.
It is not the type of service to be called on in an emergency requiring first responders. For that, you should call 112.
Is SignalConso a paid service?
Our online service is available free of charge for all users with internet access.
What can someone report using SignalConso ?
Users can report breaches of the Consumer Code, as well as contractual disputes they experience with businesses. The service cannot be used to raise disputes with individuals.
Who handles reports to SignalConso ?
Reports are handled by our staff at SignalConso, who check to confirm that the report falls within the scope of our online service and that the information received is not "sensitive".Reports are made visible to the following parties:
- the company, whose business is subject of the report,
- DGCCRF staff, who are qualified to conduct investigations
Are reports anonymous ?
Users must sign in with SignalConso and DGCCRF, giving their full name and email address.
However, users may choose to keep their identity secret from the companies or businesses they report.
Is it possible to track the status of a report ?
It is not possible to track the status of individual reports on SignalConso. Reports are handled collectively.
What are the potential consequences of making a false statement ?
Under Article 226-10 of the Criminal Code, "false statements, made by any means and directed at a specific individual, concerning an action that could result in judicial, administrative or disciplinary penalties and that are known to be partly or wholly inaccurate, to an officer of the court or an officer of law-enforcement or administrative police, to an authority with the power to pursue further action or to refer the matter to a relevant authority, or to senior managers or the employer of the individual subject of the statement, are punishable by five years' imprisonment and a fine of €45,000".
Misuse of the online service for the purpose of making false statements shall result in prosecution.
Wrongful or fraudulent reports
The right to recourse online does not apply to communications made through misuse, by virtue of their volume, their repetitive or systematic nature, or communications that could undermine the security of computer systems or cause harm to an individual or legal entity (e.g. death threats, insults). In view of this, users who make repeated reports with the potential to cause disruption to the service, or that might overload the systems and resources used to deliver the service, could have their user accounts blocked.
The SignalConso website, https://signal.conso.gouv.fr, is published by the Directorate General for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF), 59 boulevard Vincent Auriol, 75013 Paris.
The SignalConso website, https://signal.conso.gouv.fr, is hosted by Clever Cloud, with registered office at 3 rue de l'Allier, 44000 Nantes.
All trademarks, logos, emblems and other content on the online service are protected under the French Intellectual Property Code, and in particular by copyright.
The general terms and conditions must be accepted by the professional in order to use the SignalConso online interface.
Free of charge SignalConso platform
The online interface is accessible free of charge to professionals.
If you receive a solicitation asking for money in the context of SignalConso, refuse the proposal and quickly alert the DIRECCTE or DDPP in your area.
Contact details available here: https://www.economie.gouv.fr/dgccrf/coordonnees-des-DDPP-et-DDCSPP
Objections regarding the complaint filed
If you contest the complaint that has been filed, you can notify it directly in your professional space.
Your response will be transmitted to the consumer and to the DGCCRF. A second response space allows you to provide information to the DGCCRF only. You can attach attachments to it.
As a reminder, it is the findings made by investigators during an inspection that are binding.
Contacting the consumer
If the consumer has wished to transfer his or her contact details to you, you can contact him or her. This contact must be courteous and made only within the framework of the complaint. Its purpose is notably to recover missing information and if necessary to deal with the dispute.
It is forbidden to use the consumer's contact details for commercial prospecting purposes.
It is forbidden to intimidate or harass the consumer in order to have him or her withdraw his or her complaint.
Any abuse may result in legal proceedings.
Article 226-10 of the Penal Code provides that "the denunciation, made by any means and directed against a specific person, of a fact which is likely to result in judicial, administrative or disciplinary sanctions and which is known to be totally or partially inaccurate, when it is addressed either to an officer of the judicial or administrative police or to an authority having the power to follow it up or to refer it to the competent authority, or to the hierarchical superiors or employer of the person denounced, shall be punished by five years' imprisonment and a fine of €45,000."
The misuse of the online reporting interface for false denunciations will result in legal proceedings.
The publication of the online interface https://signal.conso.gouv.fr is ensured by the General Directorate for Competition, Consumer Affairs and Fraud Control (DGCCRF), located at 59 Boulevard Vincent Auriol 75013 Paris.
The host of the online interface https://signal.conso.gouv.fr is Clever Cloud whose registered office is located at 3 rue de l’Allier 44000 Nantes.
The trademarks, logos, signs and any other content of the online interface are protected by the Intellectual Property Code and more particularly by copyright.