Report an issue to a company,
find out about your rights with France's Fraud Control.

Have you run into a problem with a French business ?

• Étape 1 sur 4
• Étape 2 sur 4
• Étape 3 sur 4
• Étape 4 sur 4

1. 

   Have you run into a problem with a French business ?

2. 

   Report an issue or ask a question to Fraud Control.

3. 

   You may notify the company so that they can respond or rectify the issue.

4. 

   Fraud Control gets involved if necessary.

What problem did you encounter?

In-store purchases

Price, promotion, quality, weight, warranty, etc.

Online purchases

Price, promotion, quality, weight, warranty, delivery issues, etc.

Travel / Leisure

Cancellation, delay, plane, train, boat, taxi or ride-hailing service, hotel, campsite, show, gym, …

Cafe / Restaurant

Incorrect description, poor hygiene, problem with ordering or delivery, etc.

Food poisoning

You fell sick (vomiting, diarrhea) after eating suspicious food.

Ma sécurité

Wallet theft, assault in a shop, etc.

External link