Ticketing problemsScam Ticket Resale, Resolve and Know Your Rights with SignalConsoReport an issue
Why report ticketing problems ?
Facing duplicate ticket issues for the Rugby World Cup 2023?
SignalConso has you covered. Find quick solutions to protect your purchase and enjoy an unparalleled experience. Don't let duplicate tickets ruin your game day; let us help you secure a hassle-free event.
Dealing with ghost tickets that disappear from your account?
At SignalConso, we offer reliable solutions to keep your event plans on track. Secure not only your tickets but also your transport to the venue. Resolve your ghost ticket issues with us now!
Facing issues with tickets not delivered for the Rugby World Cup 2023?
SignalConso is here to help you. Get quick solutions and ensure you don't miss out on the exceptional experience you deserve. Secure your tickets and peace of mind with us today!
Have you made a mistake in allocating your place at an event?
Don't worry, SignalConso has your back. We offer immediate solutions to seating problems, ensuring you get the experience you paid for. Sort out your seating problems with us and enjoy your event to the full!
What will happen after the report is filed?
SignalConso takes care of the rest. Your report is sent to the company or business and can be viewed at any time by our team at DGCCRF... tout de suite! If you asked about your rights, a member of our team will get in touch with you to respond to your query and offer guidance on what to do next.
If necessary, you can opt to remain anonymous. Otherwise, we will share your details with the company or business, so that they can contact you directly.
Your report will also be logged on the DGCCRF database. This ensures our staff have the best possible information to support their checks and investigations.
What is SignalConso ?
Every day in France, some 60 million consumers buy goods and services from almost 10 million businesses. Some of these purchases take place online. How are consumer rights monitored? By our staff of 3,000 officers at DGCCRF. That's why signal.conso.gouv.fr was launched.
Despite the best efforts of our investigators, we can't uncover everything, especially the most minor and frequent offences. That's why you, the consumer, are the one best placed to spot them and to exercise your rights.
This site provides assistance before, during and after a purchase. In just a few clicks, you can report any issues you run into when dealing with companies or businesses. SignalConso is also on hand to respond to your queries, provide guidance about your rights as a consumer, and help you navigate the stages of the process, referring you to the appropriate person where necessary.
Companies and businesses that are reported can view reports that you make and may opt to rectify an issue of their own accord. If a business receives an excessively high volume or frequent number of reports, the DGCCRF investigation team may take further action.