Online purchases - Step 1 of 5Your issue

Next step: The company

Your problem concerns

The website itselfExamples: misleading advertisements, mandatory information missing

PriceExamples: no price information given, false price discounts, sales, promotions

Placed orderExamples: order never arrives, delivery delay, incomplete order or damaged items.

ProductExamples: product does not match the description, issue with quality or quantity / volume

Dangerous productExamples: toy, cosmetics