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Online purchases - Step 1 of 5
Your issue
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Next step:
The company
Your problem concerns
The website itself
Examples: misleading advertisements, mandatory information missing
Price
Examples: no price information given, false price discounts, sales, promotions
Placed order
Examples: order never arrives, delivery delay, incomplete order or damaged items.
Product
Examples: product does not match the description, issue with quality or quantity / volume
Dangerous product
Examples: toy, cosmetics
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