Cooling-off period
Figure out your cooling-off period
What is the start date I need to bear in mind?
| Contract type | Date to keep in mind |
|---|---|
| Service agreement | Date of the agreement |
| Water, gas or electricity supply contracts | Date of the agreement |
| Delivered goods | Delivery date |
| Goods in multiple deliveries | Date on which the last item, set or part is received |
You have 14 days to change your mind
You do not need to give a reason
You need to send by registered letter with acknowledgement of receipt a completed return form or letter within 14 days..
You may also complete the process online if the seller has a website with the possibility to do so (you must not only return the package).
Submitting a report on our site is not enough to withdraw from a contract.
You must retain all documentation proving that you have taken the necessary actions within the time frame.
For this reason, using registered post is recommended.
If the seller did not tell you about your right to withdraw, the cooling-off period is extended by 12 months from the end of the initial cooling-off period.
However, if you receive this information at any time during the extended period, the cooling-off period reverts to the standard 14 days. This period begins on the date you receive the information.